Refund & Returns Policy

At Unknown London Clothing, customer satisfaction is our priority. We want you to shop with confidence and have a smooth experience from placing your order to receiving your products.

Return Policy

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be:

  • Unworn and unused.

  • In its original condition.

  • With all original tags and packaging.

  • Accompanied by your order details or proof of purchase.

Items that show signs of wear, washing, damage, or alteration may not be accepted.

Non-Returnable Items

Certain products cannot be returned for hygiene and quality reasons, including:

  • Items marked as final sale.

  • Customized or personalized products.

  • Products that have been worn, washed, or damaged.

Exchanges

If you received the wrong size or an incorrect item, please contact our support team before returning your order. We will review your request and assist you with the available options.

Damaged or Incorrect Orders

Please check your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and supporting images so we can resolve the issue quickly.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed through your original payment method. Processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

We recommend using a tracked shipping service when returning items, as we cannot guarantee that returned packages will reach us safely.

Order Cancellation

Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, it must follow our standard return process.

Contact Us

If you have any questions regarding refunds, returns, or exchanges, please contact our support team:

Email: info@unknownlondonclothing.store

Thank you for choosing Unknown London Clothing. We appreciate your trust and are committed to providing a premium shopping experience.